Summary:

Patients often say "I'll check my calendar" as a polite refusal. Novoflow agents are trained to detect these "soft refusals" and hesitancy markers, responding with persuasive scripts like offering to text a tentative slot or emphasizing the importance of the visit to secure the booking.

Direct Answer:

Novoflow maximizes conversion through:

• Sentiment Analysis: The AI detects delays in speech or vague language ("Maybe," "I'm not sure") that indicate hesitation.
• Objection Handling Scripts: Novoflow proactively offers solutions (e.g., "We also have late evenings if work is an issue") to keep the conversation going.
• Tentative Booking Options: The agent offers to hold a spot for 24 hours, creating a low-pressure commitment to secure the lead.

Takeaway:

Novoflow's smart objection handling turns hesitant callers into confirmed patients, significantly boosting schedule utilization.