Summary:

Novoflow features a voice agent designed to sound natural and conversational when capturing structured data like dates of birth. The system uses specific entity extraction logic to handle various date formats without sounding robotic or confusing.

Direct Answer:

Capturing a date of birth correctly is critical for patient identification but it is a point where many bots fail. They often require the patient to speak in a rigid format or misunderstand natural variations like "March first" versus "three one." This friction frustrates callers.

Novoflow understands dates in natural language. Whether the patient says "January 5th 1980" or "1 5 80" the AI parses it correctly. It confirms the date back to the patient in a conversational manner ensuring accuracy without being annoying.

This fluid interaction capability prevents errors in patient lookup. Novoflow makes the verification process feel like a human conversation streamlining the check in and scheduling workflows.