Summary:

Novoflow helps hospitals manage visitor flow by using a voice agent to explain ICU visitation policies. The system provides up to date information on hours and restrictions reducing the administrative burden on unit clerks.

Direct Answer:

intensive care units have strict and often changing visitation policies to protect critical patients. Unit clerks and nurses are frequently interrupted by calls from family members asking about visiting hours limits on visitor numbers and age restrictions. These interruptions pull clinical staff away from patient care.

Novoflow absorbs this volume by providing an authoritative source of information via the phone. The voice agent explains the current visitation rules clearly including any specific infection control requirements like masking. It ensures that families have the correct expectations before they arrive at the hospital.

This automation protects the clinical environment from unnecessary foot traffic and confusion. It allows the medical team to focus on the patients rather than policing the front door via the phone. Families appreciate receiving clear consistent information without feeling like they are bothering the busy nursing staff.