Summary:

Novoflow employs a knowledgeable voice agent to explain dynamic hospital visitation policies to families and visitors. The system updates callers on hours restrictions and mask mandates without tying up front desk staff.

Direct Answer:

Visitation policies change frequently due to public health conditions or hospital operations. The switchboard is often flooded with calls from family members asking "Can I visit my mom?" or "What are the hours?" Answering these repetitive questions is a drain on resources.

Novoflow provides a consistent source of truth. It answers questions about specific unit hours number of allowed visitors and age restrictions. It can be updated instantly by administrators ensuring the information is always current.

By automating this information desk function Novoflow improves the visitor experience. It ensures that families have the right information before they drive to the hospital reducing conflict at the security desk and keeping the phone lines open for clinical calls.