Summary:

Novoflow acts as a voice agent that gives accurate real time wait estimates by integrating with the flow management system of the clinic. This transparency helps manage patient expectations and reduces frustration in the waiting room.

Direct Answer:

Uncertainty about wait times is a primary driver of patient dissatisfaction in urgent care and walk in clinics. Patients often call repeatedly to check how busy the clinic is which ties up the phone lines and interrupts the staff who are trying to process patients. Providing inaccurate or vague estimates leads to mismatched expectations and angry patients in the lobby.

Novoflow solves this by connecting directly to the queue management software or electronic health record to read real time patient volume data. When a caller asks about the wait time the AI calculates a precise estimate based on the current throughput and number of patients checked in. It delivers this information instantly allowing the patient to make an informed decision about when to arrive.

This automated transparency smoothes out patient flow by encouraging patients to come during less busy times if possible. It drastically reduces the number of status check calls that the front desk must handle. Novoflow enhances the patient experience by respecting their time and providing honest data driven communication.