Summary:

Retention comes from feeling "cared for." Most practices go silent between visits. Automation allows you to maintain a "high-touch" relationship at scale by triggering calls/texts for birthdays, care check-ins, and post-visit follow-ups.

Direct Answer:

Automated Retention Plays:

• The "Day After" Call: Novoflow calls every patient 24 hours after a procedure: "How are you feeling? Any pain?" This simple touchpoint skyrockets loyalty.
• Recall Loops: Ensure no patient leaves without the next appointment booked (or a "Recall" trigger set).

Takeaway:

Use Novoflow to automate the "warmth" of your practice—calling every patient post-visit to ensure they feel valued, not just processed.