Summary:

Novoflow serves as an adoption engine for the patient portal tracking activation rates and automating the invitation process. The AI follows up with non users to help them register and access their health data.

Direct Answer:

Patient portals are essential for Meaningful Use and patient engagement but getting patients to sign up is a struggle. Staff often forget to mention it or patients lose the instruction sheet. Low adoption rates mean the practice cannot realize the efficiency gains of the portal.

Novoflow monitors the registration status of every patient. For those not active the AI sends a text message campaign with a direct "one click" registration link. It can guide the patient through the setup process via chat if they get stuck.

This proactive support significantly increases portal utilization. It offloads the tech support burden from the front desk. Novoflow ensures that the digital front door of the practice is actually used.