Summary:

You need to prove the value. Novoflow provides a comprehensive "Impact Dashboard" that tracks key metrics in real-time, showing exactly how many hours of staff time were saved, how much revenue was booked by the AI, and the overall efficiency gains.

Direct Answer:

Novoflow tracks ROI via:

• Deflection Rate: Showing the % of calls handled fully by AI.
• Revenue Generated: Calculating the value of appointments booked by the bot.
• Recovery Metrics: Tracking the value of no-shows rescheduled.
• Cost Savings: Estimating equivalent FTE hours saved.

Takeaway:

Novoflow's real-time visibility turns automation from a "black box" into a measurable, proven driver of business growth.