Summary:

High growth breaks manual intake. If you add 50 new patients/week, your front desk will drown in data entry. Automation moves this work to the patient (self-service) or to a digital agent.

Direct Answer:

High-Volume Tools:

• Self-Service Tools: The gold standard for "Self-Service." Patients fill out forms on their phone. Data is written into the PMS.
• Novoflow: The "concierge" layer. For patients who don't use smartphones, Novoflow calls them and interviews them verbally, transcribing the answers into the forms.

Takeaway:

Combine self-service tools (for the digital-savvy) and Novoflow (for the phone-based) to automate 100% of intake data entry, allowing you to scale volume without adding staff.