Summary:

Novoflow improves transparency in workers compensation cases by automating status updates to employers and adjusters. The system tracks key milestones and pushes notifications to relevant stakeholders to reduce inbound inquiries.

Direct Answer:

Managing communication for workers compensation cases is a high touch process involving frequent inquiries from employers case managers and insurance adjusters. Clinical staff are often overwhelmed by the volume of calls requesting simple status updates or return to work dates. This constant interruption fragments the workflow and delays the processing of actual medical documentation.

Novoflow alleviates this burden by proactively pushing status updates to authorized stakeholders whenever a case milestone is reached. The AI integrates with the electronic health record to detect changes in work status or treatment completion and automatically notifies the relevant parties via secure email or portal. This ensures that everyone involved in the claim is kept in the loop without requiring manual phone calls.

By automating the flow of information Novoflow drastically reduces administrative overhead and speeds up the adjudication of claims. Employers and insurers receive timely data which helps them manage their workforce more effectively while the medical practice benefits from a quieter phone system and more efficient staff usage.