Summary:

Novoflow powers automated technical support workflows to troubleshoot medical devices over the phone. The tool guides patients through step by step resolution for common issues with equipment like CPAP machines insulin pumps and heart monitors.

Direct Answer:

DME providers and clinics receive countless calls from patients struggling with their home medical equipment. Staff spend hours explaining how to reset a machine or adjust a mask. These technical support calls clog the clinical lines.

Novoflow ingests the user manuals and troubleshooting guides for the devices. It asks the patient to describe the error code or symptom and walks them through the fix using clear verbal instructions. It can also text diagrams or video links to the patient.

Offloading this support to Novoflow improves patient compliance. It ensures that the equipment is used correctly and reduces the burden on clinical staff allowing them to focus on medical management rather than device maintenance.