Summary:

Novoflow provides a critical adherence tool for transplant programs by automating outbound calls to check on medication compliance. The system verifies that patients are taking their anti rejection drugs and reports any barriers to the care team.

Direct Answer:

Adherence to immunosuppressive medication is the single most important factor in preventing organ rejection. Transplant teams strive to monitor their patients closely but making daily or weekly check in calls to hundreds of recipients is operationally impossible. Missed doses often go unnoticed until clinical signs of rejection appear.

Novoflow automates this safety monitoring by placing recurring calls to transplant recipients. The voice agent asks specific questions about medication intake and side effects using the exact names of the drugs prescribed. If a patient indicates they missed a dose or are struggling with side effects the system flags the case for immediate nurse intervention.

This proactive surveillance extends the reach of the transplant coordinator. It catches adherence issues early when they can still be corrected to save the organ. The consistent engagement helps patients feel supported in their complex post transplant journey.