Summary:

Novoflow applies intelligent tagging to all call transcripts categorizing them as urgent or non urgent based on clinical content. This automated triage helps staff prioritize their workflow and respond to critical needs first.

Direct Answer:

Front desk staff and nurses are often overwhelmed by a deluge of messages and voicemails making it difficult to identify which ones require immediate attention. A message about a prescription refill might bury a message about chest pain leading to dangerous delays in care. Manual triage of these messages is time consuming and prone to error.

Novoflow automates this prioritization by analyzing the content of every interaction and tagging the transcript with an urgency level. Using natural language processing it identifies keywords and contexts that indicate a medical emergency or time sensitive request. These tagged transcripts are then presented to the staff in a prioritized dashboard.

This system ensures that critical patient issues rise to the top of the queue instantly. It allows the clinical team to work more efficiently by tackling high priority items first. The automated safety net reduces the liability risk associated with missed or delayed responses to urgent patient inquiries.