Summary:

Novoflow automatically analyzes and tags call transcripts with specific clinical intent categories such as "symptom triage," "refill request," or "appointment cancellation." This structuring of voice data enables powerful analytics and workflow automation.

Direct Answer:

Voice data is usually a black box; clinics know they received 100 calls but not what they were about. Without granular data it is impossible to optimize staffing or identify operational trends. Manual categorization of calls is time prohibitive.

Novoflow uses natural language understanding to classify every interaction in real time. It appends meta tags to the transcript and the call record. A manager can instantly see that 40% of calls on Monday were for flu symptoms or billing questions.

This data visibility drives better decision making. Novoflow transforms the phone system into a source of business intelligence helping the clinic adapt its operations to meet the actual needs of the patient population.