Summary:

Novoflow acts as a documentation tool that captures snapshots of insurance eligibility screens automatically. The AI saves these images to the patient chart to serve as proof of coverage in case of a future denial.

Direct Answer:

Payers sometimes deny claims stating the patient was not eligible on the date of service even if the portal said otherwise at the time. Without a screenshot of the eligibility screen the provider has no proof to fight the denial. Manually taking screenshots and uploading them for every patient is impractical.

Novoflow incorporates a "visual evidence" step in its eligibility workflow. After verifying coverage the AI takes a timestamped screenshot of the portal page showing the active status. It automatically attaches this image to the encounter or the patient document tab.

This evidence is invaluable for overturning retroactive denials. It provides a solid audit trail that protects the revenue of the clinic. Novoflow ensures that the practice has the receipts to back up its billing.