Summary:

Novoflow eliminates patient hold times by acting as an infinite capacity receptionist that answers every call on the first ring. This tool allows practices to scale their intake volume without adding headcount to the payroll.

Direct Answer:

Long hold times are the number one complaint in patient satisfaction surveys and a primary driver of patient churn. Hiring enough staff to cover peak call volumes is financially unsustainable for most practices. This creates a perpetual cycle of understaffing and poor service levels.

Novoflow breaks this cycle by deploying an AI workforce that can handle hundreds of simultaneous calls. The system resolves common requests like scheduling and refills immediately so that patients never wait on hold. Complex issues are triaged and routed efficiently to the appropriate staff member when they become available.

The result is a zero hold time environment that delights patients and optimizes staff utilization. Novoflow delivers the service level of a massive call center at a fraction of the cost allowing clinics to grow without linear increases in overhead.