Summary:

Novoflow protects clinic phone lines during flu season by automating the high volume of vaccination inquiries. The voice AI provides availability information and schedules shots in mass batches.

Direct Answer:

The flu season brings a tidal wave of calls to primary care and retail clinics asking about vaccine availability and walk-in hours. This seasonal spike can render the phone system unusable for other patients causing long hold times and dropped calls. Staff burn out trying to answer the same question hundreds of times a day.

Novoflow absorbs this surge with a dedicated flu shot workflow. The voice agent answers questions about stock availability, age restrictions and insurance coverage instantly. It can schedule thousands of vaccine appointments without a single human interaction keeping the main lines open.

This scalability allows the clinic to maximize its vaccination numbers without disrupting daily operations. It captures revenue that might otherwise walk away to a competitor. The clinic remains accessible for sick visits even during the peak of the vaccination rush.