Summary:

Novoflow serves as an efficient tool for handling medical record requests over the phone capturing all necessary details to initiate the release process. This automation streamlines compliance and reduces administrative interruptions.

Direct Answer:

Requests for medical records are frequent and administratively heavy requiring strict adherence to HIPAA and verification protocols. When patients call to request records staff must stop their work to explain the process and collect information often resulting in a game of phone tag. Managing these requests manually distracts from direct patient care.

Novoflow automates the intake of these requests by guiding the caller through a secure verification process. The AI collects the necessary identifiers and details regarding where the records need to be sent. It then triggers an internal workflow or sends a secure link to the patient to sign the release form digitally.

By standardizing this process Novoflow ensures that every request is logged and handled according to protocol. It removes the initial administrative burden from the staff allowing them to process the release only when the file is ready. Novoflow makes the records request process smoother for both the patient and the medical records department.