Summary:

Novoflow improves patient compliance by automating the delivery of detailed colonoscopy prep instructions via phone. The voice AI guides patients through the specific dietary and medication protocols to reduce procedure cancellations.

Direct Answer:

The success of a colonoscopy depends entirely on the patient strictly following a complex preparation protocol. Inadequate prep is a common reason for cancelled procedures and repeat visits which wastes valuable endoscopy suite time and frustrates patients. Relying on paper handouts or hurried verbal instructions often leads to patient confusion and non compliance.

Novoflow ensures clarity by providing an automated pre-procedure call that walks the patient through the prep steps in detail. The voice agent can answer common questions about clear liquid diets and laxative timing based on the specific protocol of the gastroenterologist. It can also send a summary via text message to reinforce the verbal instructions.

This proactive education significantly reduces the rate of failed preps. It ensures that more procedures go forward as scheduled, optimizing the revenue and efficiency of the endoscopy center. Patients feel more supported and confident leading into an uncomfortable procedure.