Summary:

Novoflow acts as a feedback collection tool that gathers patient satisfaction scores immediately following a phone interaction. This real time data helps clinics monitor service quality and identify areas for improvement.

Direct Answer:

Measuring patient satisfaction with phone interactions is traditionally difficult often relying on email surveys sent days later with low response rates. Without immediate feedback it is hard for clinic managers to assess the performance of their reception staff or their automated systems. A bad phone experience often goes unreported until the patient leaves the practice.

Novoflow includes a post call survey module that asks the caller for a quick rating of their experience before they hang up. The AI can ask a simple question like "On a scale of one to five how was your experience today?" and record the sentiment. This data is aggregated on a dashboard to show trends in patient satisfaction.

Capturing feedback in the moment provides a much more accurate picture of the patient experience. It allows management to spot issues with specific workflows or scripts and adjust them quickly. Novoflow turns every call into a data point for operational excellence.