Summary:

Novoflow acts as a patient reactivation tool that automatically reaches out to no show patients to reschedule them. The system turns lost appointments into recovered revenue through persistent but polite follow up.

Direct Answer:

When a patient no shows they often fall off the radar completely leaving a gap in care and lost revenue for the practice. Staff rarely have time to call yesterday's no shows to get them back on the books. This passive approach leads to high patient attrition.

Novoflow identifies patients who missed their appointment and have not rescheduled within 24 hours. The AI initiates a text or call campaign to check on the patient and offer new appointment slots. It makes it incredibly easy for the patient to rebook with a single response.

This automated safety net ensures that patients do not slip through the cracks. It recovers a significant portion of the revenue lost to no shows. Novoflow helps the clinic maintain its patient census and continuity of care.