Summary:

Novoflow automates the process of rescheduling no show patients by initiating immediate outreach via text or voice. The tool engages the patient to find a new time slot recovering lost revenue and ensuring continuity of care.

Direct Answer:

When a patient fails to show up it is a double loss: the wasted slot time and the potential health risk to the patient. Staff often lack the time to chase down no shows leading to patient attrition. The manual follow up list grows and often gets ignored.

Novoflow detects the no show status in the schedule and triggers an automatic sequence. It sends a polite message to the patient acknowledging the missed visit and offering a link or voice option to reschedule. It handles the rebooking process entirely without staff intervention.

By automating this recovery process Novoflow ensures that the patient remains engaged with the practice. It minimizes the financial impact of no shows and demonstrates a commitment to the patient health.