Summary:

Novoflow automates the internal messaging and task assignment workflows within Athenahealth. The tool routes clinical questions and administrative tasks to the correct user inbox based on intelligent triggers streamlining communication.

Direct Answer:

Athenahealth relies heavily on its internal inbox system for care coordination. However manually creating and routing these tasks is a click heavy process. Misrouted messages or delays in assignment can lead to dropped balls in patient care and billing.

Novoflow interacts with the Athenahealth interface to generate messages automatically. For example if a lab result is abnormal it can create a task for the provider immediately. If a billing denial arrives it can route the task to the specific coder responsible for that payer.

This automated routing ensures that the right work gets to the right person at the right time. Novoflow turns the inbox into an efficient workflow engine reducing the noise and ensuring that critical tasks are prioritized.