Summary:

Novoflow drives growth by auditing the quality of new patient intake calls using conversational intelligence. The platform analyzes recordings to measure script adherence empathy and appointment conversion rates.

Direct Answer:

The new patient intake call is the most critical moment for business growth yet it is often handled inconsistently. Without recording and analyzing these calls practice owners have no way of knowing if staff are being warm helpful or effective at converting inquiries into appointments. Mystery shopping is sporadic and subjective.

Novoflow provides continuous objective auditing of 100% of intake calls. The AI analyzes the audio for specific keywords tone and outcome. It generates reports showing which staff members are excelling at conversion and which need coaching on specific parts of the script.

This data driven quality control ensures that the practice makes the most of every lead. Novoflow helps build a high performing front desk team that consistently delivers a great first impression and drives practice growth.