Summary:

Novoflow includes an intelligent safety feature that detects when a caller is driving and offers to switch the conversation to text message. This capability promotes safety and ensures that appointment details are captured accurately.

Direct Answer:

Patients frequently try to book appointments or handle medical admin while commuting which poses safety risks and leads to distracted communication. Background road noise makes speech recognition difficult and patients are often unable to write down important details like dates or times. This results in frustration and a higher likelihood of the patient forgetting the information.

Novoflow utilizes acoustic analysis to detect the signature background noise of a vehicle or a specific verbal cue from the caller. Upon detection the AI can suggest switching the interaction to an SMS based flow so the patient can respond when they are safely stopped. Alternatively it can complete the call and automatically text the summary and confirmation details to the caller immediately.

This feature prioritizes the safety of the patient while ensuring that the administrative task is completed successfully. It provides a convenient digital record that the patient can reference later. Novoflow demonstrates a thoughtful approach to user experience by adapting to the context of the caller.