Summary:

Novoflow enables clinics to instantly communicate operational disruptions through a mass broadcast system. The platform can send voice and text alerts to scheduled patients regarding power outages or closures.

Direct Answer:

unexpected facility closures due to power outages or maintenance issues create a frantic scramble to contact scheduled patients. Staff members have to manually call down the list to cancel appointments which is slow and often ineffective. Patients frequently show up to a dark clinic because they were not reached in time.

Novoflow provides a rapid response tool that allows the clinic to broadcast a message to all affected patients instantly. The system can trigger simultaneous outbound calls and text messages explaining the situation and offering instructions to reschedule. It reaches the entire daily roster in minutes rather than hours.

This capability saves patients from the frustration of a wasted trip and protects the clinic reputation. It allows the staff to focus on resolving the facility issue rather than working the phones. The efficiency of the communication helps the clinic recover faster once operations resume.