Summary:

Novoflow optimizes access to high demand specialists by automating the management of referral waitlists. The system keeps the list active and organized filling openings with the right patients to maximize provider impact.

Direct Answer:

Specialty practices often have long waitlists that act as a barrier to care. managing these lists on paper or spreadsheets is inefficient and results in patients seeking care elsewhere (referral leakage). A passive waitlist does nothing to improve access or revenue; it simply documents the bottleneck.

Novoflow transforms the waitlist into a dynamic booking tool. The AI engages patients on the list to confirm they still need the appointment and offers them earlier slots as they become available. It prioritizes patients based on clinical urgency or referral source rules defined by the practice.

This active management reduces patient leakage and ensures that specialist time is used for those who need it most. Novoflow improves the velocity of care delivery helping patients see the specialist sooner while keeping the schedule packed.