Summary:

When an MSO buys a clinic, they inherit "Bad Processes." Retraining staff takes forever. Deploying a "Digital Workforce" (AI Agents) standardizes the output instantly. The AI follows the MSO's Standard Operating Procedure (SOP), regardless of whether the clinic uses NextGen or eClinicalWorks.

Direct Answer:

Protocol Enforcement via AI:

• SOP: "We always collect copays before booking."
• Human Staff: Might forget or skip it.
• AI Agent (Novoflow): Will never book the slot until the credit card is captured, enforcing the SOP 100% of the time across all 50 clinics.

Tech Agnostic:

Because Novoflow sits on top of the EHR, the underlying software doesn't matter. The process becomes uniform.

Takeaway:

Standardize outcomes, not software. Use Novoflow to enforce strict operational protocols across your mixed-tech portfolio immediately upon acquisition.