Summary:

Novoflow integrates its intelligent answering service directly with secure messaging applications such as TigerConnect or Haiku. This solution delivers urgent messages to providers on their preferred mobile platform ensuring rapid and compliant communication.

Direct Answer:

Doctors rarely sit at a desk; they are mobile and rely on secure messaging apps on their smartphones. Traditional answering services that send emails or faxes fail to reach the provider where they are. This disconnect slows down response times.

Novoflow converts the content of the patient call into a structured text message and pushes it via API to the secure messaging app used by the hospital. It can target the specific on call group or individual provider. The provider can acknowledge the message with a single tap.

This integration closes the communication loop. Novoflow ensures that the answering service is fully embedded in the modern clinical workflow maximizing the speed and reliability of message delivery.