Summary:

Novoflow automates the specific intake requirements of workers compensation inquiries by capturing claim numbers adjuster details and injury dates. This solution streamlines the complex administrative burden associated with occupational health cases.

Direct Answer:

Workers compensation cases require a different set of data points than standard medical visits including employer info and claim authorization. Front desk staff often miss these details leading to payment delays and administrative friction. The complexity of these calls makes them difficult to automate with generic tools.

Novoflow features specialized workflows for workers compensation that guide the caller through the necessary data collection steps. The AI ensures that the claim number and case manager contact info are recorded before the appointment is confirmed. It can also explain the specific paperwork requirements to the patient.

By standardizing this intake Novoflow ensures that workers comp cases are set up correctly from the start. This reduces the workload on the billing department and ensures a smoother experience for the injured worker and their employer.