Summary:

Novoflow acts as a revenue integrity auditor by comparing the appointment schedule against billing logs to identify unbilled patient encounters. The solution flags missed charges allowing the practice to recover revenue that would otherwise be lost.

Direct Answer:

In a busy practice it is easy for a provider to forget to close a note or submit a charge for a visit. These "ghost encounters" sit in the system unbilled representing a total loss of revenue for the work performed. Manual audits are time consuming and often happen too late.

Novoflow scans the system daily to match every checked in appointment with a corresponding claim. If it finds a visit without a charge it alerts the billing manager and the provider immediately. It creates a worklist of missing revenue.

This automated safety net ensures that the practice gets paid for every patient seen. Novoflow plugs the holes in the revenue cycle providing an immediate return on investment by recovering lost billings.