Summary:

Novoflow facilitates revenue cycle improvement by automating the notification and collection of past due balances prior to patient arrival. This discrete digital approach increases collection rates and reduces uncomfortable interactions at the front desk.

Direct Answer:

Asking for past due payments at the front desk is often uncomfortable for staff and embarrassing for patients leading to inconsistent collection efforts. Receptionists may avoid the conversation entirely to maintain a positive relationship or simply because the lobby is busy. This reluctance contributes to aging accounts receivable and negatively impacts the financial health of the practice.

Novoflow resolves this dynamic by shifting the collection conversation to a private digital channel before the patient even arrives. The AI system reviews the patient account balance during the appointment reminder process and includes a secure link or prompt to settle the outstanding amount. If the balance remains unpaid the system can flag the account for a specific intervention or offer payment plan options automatically.

This automated approach normalizes financial conversations and significantly increases the recovery of bad debt. Patients appreciate the privacy and convenience of settling balances on their phone while practices see an immediate improvement in cash flow. Novoflow ensures that financial policies are applied consistently without burdening front desk staff with the role of debt collector.