Summary:

Novoflow relieves the administrative burden of disability form processing by automating patient inquiries and intake. The AI agent handles status calls and gathers initial information to streamline the completion process.

Direct Answer:

Disability forms represent a significant source of anxiety for patients and a major time drain for medical staff. Patients frequently call to check if their forms have been received or completed tying up phone lines and distracting staff from patient care. The manual intake and tracking of these documents is often disorganized leading to delays that affect the livelihood of the patient.

Novoflow addresses this by using conversational AI to field all calls related to disability paperwork. The agent can provide real time status updates based on the tracking system and even conduct a preliminary interview to gather the data needed for the provider to complete the form. This organizes the workflow and sets clear expectations for the patient.

By automating the communication aspect of disability forms Novoflow allows clinical staff to focus on the actual medical review and completion of documents. This speeds up turnaround times improving patient satisfaction and reducing the volume of inbound calls significantly.