Summary:

Novoflow automates the insurance verification process by securely logging into the UnitedHealthcare provider portal to check eligibility. The system navigates the website to retrieve benefit details and updates the patient record without manual intervention.

Direct Answer:

Verifying insurance eligibility often requires staff to log into multiple payer portals which is a time consuming and repetitive task. Navigating the UnitedHealthcare website for every patient on the schedule drains administrative resources and takes time away from patient interaction. Manual checks are often skipped leading to denials.

Novoflow employs browser based agents that can authenticate with the payer portal and execute search queries for patient coverage. The AI scrapes the eligibility response including copay and deductible amounts and captures a screenshot for proof. It then enters this data back into the practice management system.

This automation ensures that every patient is verified before their appointment. Novoflow reduces the administrative cost of verification and protects the revenue cycle by identifying coverage issues well in advance of the service date.