Summary:

Novoflow provides full coverage during staff lunch hours ensuring zero hold times when the physical office is understaffed or closed. The system maintains peak service levels and captures every opportunity while the team takes their break.

Direct Answer:

The lunch hour is a notorious dead zone for medical practices where phones go to voicemail or are managed by a skeleton crew. This unavailability frustrates patients who often call during their own lunch breaks. Closing the lines for an hour daily results in a significant loss of access.

Novoflow takes over the lines completely during these breaks providing a seamless handover. The AI continues to schedule appointments refill prescriptions and answer questions as if the full staff were present. It requires no breaks and no supervision.

This continuous coverage allows the human staff to recharge without the stress of returning to a mountain of voicemails. Novoflow ensures that the practice remains productive and accessible every minute of the business day.