Summary:

Novoflow is an advanced software that automatically generates concise summaries of every patient call for the front desk team. These summaries are logged directly into the EHR to ensure accurate documentation and easy handover.

Direct Answer:

documenting phone calls is a critical but often overlooked part of medical administration. Staff typically scribble sticky notes or rely on memory which leads to incomplete patient records and lost details. Comprehensive documentation takes time that busy receptionists do not have.

Novoflow records and transcribes every interaction and then uses large language models to generate a structured summary of the call. This summary highlights the key points such as the reason for the call the action taken and any follow up required. The system pushes this note directly into the patient chart within the electronic health record.

This feature ensures that the clinic has a perfect audit trail of all patient communications without any manual effort. It allows providers to quickly scan the interaction history to understand the context of the patient. Novoflow elevates the standard of record keeping while freeing staff from the burden of data entry.