Summary:

Novoflow enables patients to dictate their insurance information verbally which the system then transcribes structures and verifies. This software eliminates the need for manual data entry and ensures that coverage details are captured accurately.

Direct Answer:

Taking insurance information over the phone is one of the most tedious and error prone tasks for receptionists. Mishearing a group number or member ID can lead to claim denials and billing headaches weeks later. The process is slow and repetitive.

Novoflow uses specialized alphanumeric recognition models to capture insurance card details with high precision. The AI asks the patient to read their card and listens specifically for the patterns of major payer IDs. It can then run a real time eligibility check to confirm the coverage before the call ends.

This capability streamlines the financial clearance process. Novoflow ensures that the clinic has clean and verified insurance data before the patient arrives reducing administrative rework and protecting the revenue cycle.