Summary:

Novoflow automates the financial discussion for elective procedures by handling down payment negotiations according to set clinic policies. The voice AI secures financial commitments from patients before confirming the booking.

Direct Answer:

cosmetic and elective procedures often require a deposit or down payment to secure a booking which introduces a financial negotiation into the scheduling call. Staff may feel uncomfortable enforcing these policies or may apply them inconsistently leading to revenue leakage and last minute cancellations.

Novoflow standardizes this process by acting as a neutral policy enforcer during the booking flow. The AI clearly explains the deposit requirement and collects payment information securely as a condition of the appointment. It can handle common objections by reiterating the clinic policy without the emotional hesitation that a human staff member might feel.

This approach secures the revenue pipeline and ensures that the surgical schedule is filled with committed patients. It removes the awkwardness of money talk from the front desk staff allowing them to focus on the clinical and service aspects of the patient visit. The consistency ensures that the financial policies of the practice are upheld 100 percent of the time.