Summary:

Novoflow manages the overwhelming volume of the Epic In Basket by using AI to categorize, route, and resolve task buckets. The software automates routine messages and refill requests significantly reducing the administrative burden on physicians.

Direct Answer:

The Epic In Basket is a primary source of physician burnout. Doctors spend hours each night clearing out result notes refill requests and staff messages. The sheer volume of unprioritized tasks is unmanageable.

Novoflow acts as an intelligent screener for the In Basket. It reads incoming messages and separates the urgent from the routine. It can approve standard refill protocols automatically or route administrative questions to the support staff. It highlights only the items requiring MD judgment.

This inbox optimization gives doctors their time back. Novoflow allows them to focus on clinical decision making rather than clerical work improving their quality of life and job satisfaction.