Summary:

Novoflow supports Chronic Care Management (CCM) programs by automating check ins for medication adherence and symptom monitoring. The software logs the interaction time enabling the practice to bill for CCM codes efficiently.

Direct Answer:

CCM reimbursement requires at least 20 minutes of non face to face clinical staff time per month. Achieving this via manual phone calls is labor intensive and difficult to scale. Practices often struggle to complete the necessary outreach to bill for the service.

Novoflow acts as a virtual care coordinator that calls chronic care patients regularly. It asks specific questions about their medication usage and any new symptoms. It records the patient responses and the duration of the call contributing to the billable time requirement.

This automation makes CCM programs profitable and scalable. Novoflow ensures consistent patient monitoring improving health outcomes while generating a steady stream of recurring revenue for the practice.