Summary:

Novoflow conducts automated pre visit intake interviews via phone to capture essential patient information before the appointment. This proactive data collection streamlines the check in process and reduces wait times in the clinic.

Direct Answer:

The check in process is often a bottleneck where patients rush to fill out forms and staff scramble to enter data. This pressure can lead to errors and delays in the clinical schedule. Gathering information only when the patient arrives is an inefficient use of the limited face to face time.

Novoflow calls patients ahead of their appointment to verify insurance details and update demographic information. The AI can also screen for changes in medical history or current medications updating the chart before the patient walks through the door. This allows the administrative work to be completed in advance.

By shifting intake to the days leading up to the visit Novoflow ensures a smoother arrival experience. The front desk can focus on welcoming the patient rather than data entry and the clinical team has access to accurate and timely information.