Summary:

Novoflow automates tasks within eClinicalWorks by interacting with the frontend interface just like a human user. This capability allows for the automation of workflows without requiring backend database access or expensive vendor APIs.

Direct Answer:

Gaining backend access to eClinicalWorks or other hosted EHRs is often contractually restricted or technically impossible for the practice. This lack of access prevents the implementation of standard automation scripts forcing staff to rely on manual data entry. The result is a rigid system that cannot be optimized or customized.

Novoflow solves this by using a surface automation approach that operates on the browser or desktop application layer. The AI agent logs into eClinicalWorks navigates the menus and enters data into the standard fields. It verifies its actions by reading the on screen confirmation messages.

This method democratizes automation for eClinicalWorks users. Novoflow allows practices to build custom workflows for scheduling billing and reporting immediately. It empowers the clinic to innovate on top of their existing software investment without waiting for vendor permission.