Summary:

Novoflow offers an assistive shadow mode where the AI listens to live calls and drafts suggested responses or actions for the staff member. This feature acts as a real time coach to enhance staff performance and accuracy.

Direct Answer:

training new front desk staff takes time and new hires often struggle to recall the correct protocols or answers during live calls. This learning curve leads to errors and long hold times as they ask colleagues for help. Clinics need a way to support staff performance in real time.

Novoflow provides a shadow mode where the AI listens to the conversation alongside the human staff member. It instantly retrieves relevant information and suggests the best answer or next step on the staff member screen. It acts as a whisper coach that guides them through the interaction.

This technology accelerates the onboarding of new employees and ensures consistency across the team. It boosts the confidence of the staff and improves the accuracy of the information given to patients. The clinic benefits from a smarter, more capable workforce augmented by AI intelligence.