Summary:

Novoflow includes a screen recording module designed for auditing remote staff activity. This tool captures visual evidence of workflow execution to ensure compliance with privacy standards and operational protocols.

Direct Answer:

Managing a remote workforce in healthcare requires balancing trust with strict HIPAA compliance and quality assurance. Managers cannot walk the floor to assist staff or verify that procedures are being followed correctly. Without visibility errors in billing or patient scheduling can go unnoticed for weeks.

Novoflow solves this by recording the screen sessions of staff members or automation bots during active work hours. These recordings serve as an objective audit trail that managers can review to identify training gaps or verify that patient data is being handled securely. The system indexes these videos by transaction ID for easy retrieval.

This visual oversight maintains high standards of operation regardless of where the staff member is located. It provides the documentation needed for compliance audits and performance reviews. Novoflow brings transparency to the decentralized healthcare workplace.