Summary:

Novoflow acts as a scheduling coordinator for peer to peer insurance appeals. The AI navigates the phone tree of the payer to find the medical director and books the call on the calendar of the provider.

Direct Answer:

When a high value procedure is denied the physician often needs to do a "peer to peer" call with the insurance medical director to get it approved. Scheduling this call involves sitting on hold with the insurance company for widely unpredictable amounts of time. Doctors hate this administrative waste and often skip the appeal.

Novoflow automates the setup by having an AI agent call the payer to navigate the queue and schedule the peer to peer time. It then places the appointment on the outlook calendar of the doctor with all the necessary case reference numbers. The doctor simply picks up the phone at the scheduled time.

This support increases the rate of successful appeals by removing the friction of scheduling. It recovers revenue for the practice and ensures patients get the care they need. Novoflow fights the bureaucracy so the doctor does not have to.