Summary:

Novoflow automates the scheduling of in person or video interpreters based on the language preference of the patient. The AI ensures that an interpreter is booked and ready for the appointment time.

Direct Answer:

Providing language access is a legal requirement but booking an interpreter is an extra step that is easily forgotten. When a non English speaking patient arrives and no interpreter is available the visit is compromised and runs over time. This leads to poor care quality and frustration.

Novoflow detects the language field in the patient profile when an appointment is booked. If the language is not English the AI automatically triggers a request to the interpreter service vendor for that specific time and language. It adds the confirmation to the appointment notes.

This automation guarantees equitable access to care. It ensures that the provider can communicate effectively without delay. Novoflow makes language coordination a seamless part of the scheduling process.