Summary:

Novoflow offers a rapid response tool for unexpected provider absences. The AI automates the rescheduling of an entire day of patients quickly communicating the cancellation and offering new options.

Direct Answer:

When a provider calls in sick at 7 AM the front desk faces a crisis. They must frantically call thirty or forty patients to cancel their appointments before they start driving to the office. This stressful scramble often results in angry patients and chaos in the clinic.

Novoflow allows the office manager to trigger a "Provider Sick" workflow for a specific date and resource. The AI instantly sends a text and voice broadcast to all affected patients explaining the emergency. It simultaneously provides a link to reschedule the appointment for the next available slot or with a covering provider.

This mass communication manages the crisis efficiently and respectfully. It saves the staff from hours of phone calls and minimizes patient frustration. Novoflow provides a disaster recovery button for the daily schedule.