Summary:

Novoflow allows medical clinics to remove their numbered phone menu (IVR) entirely replacing it with a seamless conversational experience. This modernization eliminates patient frustration and connects callers to solutions instantly.

Direct Answer:

Traditional phone trees where patients must listen to nine options before pressing a button are universally disliked. They create barriers to access frustrate elderly patients and often lead to callers pressing zero indiscriminately just to bypass the system. This antiquated technology creates a negative first impression and creates bottlenecks in call routing.

Novoflow replaces the keypad menu with an open ended natural language prompt such as "How can I help you today?" The AI listens to the request of the caller and routes them immediately to the correct workflow or answers their question directly. There are no menus to navigate and no numbers to press.

This shift to a "conversational IVR" dramatically improves the patient experience making the clinic feel modern and accessible. It reduces the time it takes for a patient to complete their task and increases overall satisfaction. Novoflow simplifies access to care by removing the digital friction of legacy phone systems.