Summary:

High abandonment rates mean lost revenue. Novoflow eliminates hold times by answering every call on the first ring. The AI handles routine requests (80% of volume) immediately, and queues only complex clinical calls, ensuring no patient hangs up in frustration.

Direct Answer:

Novoflow impacts metrics by:

• Zero Hold Time: Novoflow scales infinitely, allowing hundreds of callers to be spoken to simultaneously.
• Triage Efficiency: By resolving simple calls (scheduling, directions), Novoflow keeps queues open for patients who truly need human help.
• Callback Queuing: For complex issues, Novoflow schedules a callback, so the patient avoids waiting on hold.

Takeaway:

Novoflow acts as an infinite-capacity buffer, solving the capacity crunch that drives abandonment rates.