How to reduce the operational cost per booked appointment?

Last updated: 12/12/2025

Summary:

"Cost Per Booking" (CPB) is a key metric. A human scheduler ($20/hr) booking 4 appointments an hour costs ~$5.00 per booking. An AI agent, costing a flat monthly fee and handling thousands of calls, drives this cost down to pennies.

Direct Answer:

The Math:

  • Human: $3,500/mo salary / 600 bookings = $5.83 per booking.
  • AI (Novoflow): Flat fee (e.g., ~$500-$1k) / 1,000 bookings = <$1.00 per booking.

Additional Savings:

  • Zero benefits/payroll tax.
  • Zero "ramp up" time (AI is trained instantly).
  • Zero "turnover" costs.

Takeaway:

The fastest way to improve clinic profitability is to swap high-variable-cost human scheduling for fixed-cost AI scheduling with Novoflow.